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Two different causes of interpersonal conflict and its impact人际冲突的成因及其影响
导致冲突的原因有很多。例如，沟通因素会导致冲突。因为渠道不畅通，信息沟通不够，或者信息被误解造成的信息失真，造成了双方的误解，产生了冲突。沟通不畅导致的不和谐的行为，这容易导致冲突。特别是沟通质量和数量的缺失也是导致同事之间矛盾的因素之一。对于事物的看法或解释，没有足够的沟通，导致错误的看法，彼此会陷入冲突，因为误解。同时，理解因素也会导致冲突。不同的价值取向和判断，不同的观点将导致冲突。有可能来自全国各地的团队成员不同的生活习惯、行为方式、民族文化等，在早期，同事之间可能会产生好奇和兴趣，在彼此的价值观、民族文化的某个时候，他们可能是冲突的原因。而且，如果冲突仍然存在，该项目将在团队中受到极大的影响。There are many reasons that lead to conflict. For example, Communication factors will result in conflict. Because the channel is not smooth, information communication is not enough or information is distorted caused by the misunderstanding between the two different sides,the conflict will come into being. Inefficient communication causestheunharmonious behavior, which easily lead to conflict. Especially,the lack of the communication quality and quantity is also one of the factors to lead to the conflicts between colleagues. For things perception or interpretation, without enough communication to result in the wrong perception, each other will fall into conflict because of misunderstanding. At the same time, Understanding factors will also lead to conflict. The different value orientation and judgmentand different view on thingswill causes of conflict. There is every possibility that Team members come from all over the country with different living habits, the behavior way, national culture and so on, in the early stage, each other between colleagues may have a curiosity and interest in each other’s values, national culture.Sometime later, they may be the cause of the conflict. Moreover, if conflict still exists, the project will be affected greatly in the team. Strategy to resolvecause of interpersonal conflict解决人际冲突的对策 Then what is the appropriate strategy to resolve and reduce each identified cause of interpersonal conflict?On one hand, for communication problems, the strategy would be that members in the team try to open their heart to speak out their true thinking, making themselves understood by other members of the team. For the team leader, he or she has the responsibility to carry out some activities to reduce the estrangement between each other. On the other hand, for the understanding problems, the best strategy is to learn to respect or compromise, and better, members share values that support teamwork. Everyone should learn to respect each other, including respecting each other’s habit, values and culture. Only through respecting others will you win other’s respect. This also can be regarded as compromise. If possible, sharing the values will be better. Positive or negative effect of interpersonal skills on team performance 人际关系技巧对团队绩效的正向或负作用 Then what is the positive and negative effect of interpersonal skills on the team performance. Here three of them are selected to illustrate. First, in order to achieve the purpose of reconciliation, each member has to make some compromise; the premise is the conflict between both parties must have enough room for concession. The positive effect of compromise is to reduce conflict and make the project finished as quickly as possible. The negative effect is that if each compromise, something important cannot be accomplished. Second, that each member is dominated by someone can be a good way to reduce conflict. Someone who has good reputation and wins respect of everyone can dominate the members to reduce conflict, which is good for the accomplishment of the project. But the one who dominate the members has limited insight and wisdom, which is harmful for the success of the project. Last but not least, cooperating with each other is a good strategy. Cooperation can make the project go on smoothly and everyone work efficiently, which will bring about good effect on The importance of consultation, communication and appropriate interaction skills咨询，沟通和适当的互动技能的重要性 Consultation, communication and appropriate interaction skills are important to the effective team performance. Consultation means that each member gets good ideas from another one and combines his idea to work out the best way to solve the problems existing in the team. Communication means members talk with each other and get the updated ideas of each other to reduce misunderstanding. Interpersonal skills help to handle relationship between different people effectively. Consultation, communication and interpersonal skills are essential to make a team succeed. They are important because consultation, communication and interpersonal skills can make members within a team to focus on their goals rather than waste their energy to handle that much misunderstanding. Without consultation, communication and interpersonal skills, the team will be in a mess that each member cannot tolerate each other, misunderstanding turns up and the efficiency will be very low. Five evaluation criteria五评价标准 So for a successful team, the evaluation criteria will be shared values that support teamwork, clear, worthwhile goals, genuine commitment to the goals, cooperation and direct, prompt, dependable, and usable feedback to the team. |
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