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1.0 Introduction
介绍
This report mainly analyses the case study about Novotel Pacific Bay Resort, which is a four star holiday resort that located in Coffs Harbour. Novotel Pacific was set up in 1996, and it belonged to Accor Company until 1st Feb, 2008. Moreover, it aimed at leisure customers. This report focuses on analysis of the facilities of this resort, especially in two rooms—a resort room, a one-bed spa suit room and the pool which are parts of Terraces, with assessing venue condition that including facilities form, facilities life expectancies, past and future maintenance and maintenance strategies. This report combines theories to the Novotel case, laying emphasis on venue condition assessment, pointing out poor facilities and equipments of Novotel.
这篇报告主要分析了关于诺富特太平洋海湾度假的案例研究,这是一个四星级度假胜地,位于Coffs港口。诺富特太平洋成立于1996年, 直到2008年2月1日属于雅高集团公司。此外,它的目的是休闲客户。本报告重点介绍分析度假胜地的设施,特别是在两个房间—— 1个园景房,一个双上SPA的套房和游泳池，它们是露台的一部分，与评估场地条件，包括设施的形式，设施的预期寿命，过去和未来的维护和保养策略。该报告结合了诺富特案例的理论，注重对场地条件的评估，指出了诺富特贫乏的设施和设备。
2.0 Description
描述
Novotel Pacific Bay Resort, the history of it goes back to the mid-eighties when parts of the resort were sold by its previous owners. It stood ready in 1989; however, it was opened for business in 1996 because there was no market for it anymore. It is located in Coffs Harbour, a coastal town on the Mid-North coast of New South Wales, approximately halfway between Brisbane and Sydney on the east coast of Australia. Novotel occupies 40 hectares and includes a restaurant, bar, kids club, billiard room, gym, beauty therapist/ masseur, squash and tennis courts, the heated pools and a 9 holes golf course. It has five main types on offer: Resorts Rooms, One-Bedroom Spa Suites; Two-Bedroom Spa Suites; Maisonettes; and Penthouses. In this report, it focuses on Resort room, One-Bedroom Spa Suits and pool, which are all in the Terraces.
诺富特太平洋海湾度假村，它的历史可以追溯到八十年代中期时，度假村的部分是以前的业主出售的。它1989年准备筹建，然而， 1996年开始开门营业，因为不会再有市场。它坐落在一个沿海城市科夫斯港，澳大利亚东海岸的新南威尔士州，约一半在布里斯班和悉尼之间中北部海岸。诺富特酒店占地40公顷，包括餐厅，酒吧，儿童娱乐室，桌球室，健身房，美容治疗师/按摩师，壁球场，网球场，温水游泳池和一个9洞的高尔夫球场。它提供五种主要类型：度假村客房，水疗套房一卧室，两卧室水疗套房，豪宅和阁楼。在这份报告中，它着重于度假房，一卧室温泉套装和游泳池，这些都是在梯田上。
The Terraces has two three storey buildings, and it is built at the southern edge slope ground of the resort, moreover, there are two parking spacaes under the upper terraces and on the midlevel-between the upper and low terraces, there is a pool and outdoor spa. In the terrace buildings, it has mechanical ventilation and stand-alone air-condition, and they also used cooper and coaxial cables for telephone and audiovisuals, if the customers would like to search on the internet, there are the broadband connections of service to them.
梯田有两三层高的楼房，它是建立度假胜地的南缘斜坡地面，而且有两个停车场的上层梯田下的中层上和低露台之间，有一个游泳池，室外温泉。在露台上的建筑物，它具有机械通风和独立空调，并且他们也使用铜和同轴电缆，电话和视听，如果客户想在互联网上搜索，有宽带连接的服务。
The two accommodation units are located in the lower Terraces building. There is a locked storage cupboard containing the hot-water boiler and fuse-board in each room and it also has a carpet and furniture, such as beds, tables and chairs in each room. The pool areas have three levels, it includes two service rooms, the spa pump room and the pool plant room, and there are sun chairs around the main pool deck, the outdoor spa is located in an upper deck. Mostly facilities of two accommodations and pool area are good enough to use, however, there are also many problems and shortcomings.
两个住宿单位都位于较低的梯田建设。有一个锁定的存储柜，包含每间客房的热水锅炉和熔断板，每间客房也有一个地毯和家具，如床，桌子和椅子。池区有三个层次，它包含了两个服务的客房，水疗泵室和游泳池机房，并有主游泳池甲板周围的太阳椅，室外水疗中心位于上层。大部分两个住宿的设施和公摊面积是足够使用，然而，也有许多问题和不足。
2.1 Venue Condition Assessment (VCA)
场地状况评估（VCA）
Facility Condition Indices (FCI)
设施条件指数（FCI）
2.1.1 The Resort Room Equipment form
度假村客房设备形式
The Resort Room Equipments Good Fair Poor Description
1 Door ∨ Including entry door, bathroom door
2 Bed ∨
3 TV ∨
4 Wall ∨
5 Carpet ∨
6 Security lock ∨ Including door lock and fly-screen mechanism
7 Air-conditioning ∨ A little dirty
8 Table and Chairs ∨ Chair at desk and chair at bed
9 Kitchenette Crockery ∨ Including mini bar
10 Handwash Basin ∨ Under handwash basin, there is a little dirty
11 Bedside Table ∨
12 Cupboard ∨
13 Bathroom Mirror ∨
14 Shower and shower Cubicle ∨
15 Toilet Seat ∨
16 Emergency sheet inside door ∨
17 Fly-screen ∨
18 Towel ∨
Rate 88.89% 11.11% 0
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In this room--- Resort Room, most of the equipment is good, the rate is 88.89%, however, some equipment, such as air-condition and handwash basin, are not very clean, with the fair rate of 11.11%, and it is worth mentioning that there is no equipment damaged, therefore, the poor rate is 0%.
在这个房间---度假村客房，大部分的设备是好的，及格率是88.89％，但是，一些设备，如空调和洗手盆，不是很干净，公平率11.11％，值得一提的是，没有任何设备损坏，因此，贫困率是0％。
2.1.2 The One-Bedroom Spa Suite Equipment form
一居室的水疗套房设备形式
The One-Bedroom Spa Suite Equipments Good Fair Poor Description
1 Doors ∨ The door from outside has minor damage.
2 Dining table group ∨
3 Sofa ∨ Sofa table has minor damage.
4 Fly-screen ∨ There is a hole on it. (see appendix NO.2)
5 A-C machinery ∨ The A-C cover is a little dirty
6 Table and chairs outdoor ∨
7 Room divider ∨
8 Mirror ∨
9 Kitchen ∨ Including wash basin, wastbin, cabinet, dishwasher, stovetop and oven, crockery, cupboard and refrigerator
10 TV and turning TV mechanism ∨ It is a minor damage on the turning TV mechanism
11 Bedside table ∨ There is a minor damage
12 Bed ∨
13 Cupboard ∨
14 Bathroom ∨ Including Jacuzzi, shower, toilet seat, towel and Jacuzzi warning sign
15 Bathroom window ∨ A little dirty
16 Hand wash basin ∨ There is a little dirty under handwash basin
17 Carpet ∨ There are two dirty areas on the carpet.
18 Laundry ∨
19 Chairs ∨ Including living room chairs and the chair at desk.
Rate 52.63% 42.11% 5.26%
In this room--- One-Bedroom Spa Suit, the good rate still higher than others, it is 52.63%, but the poor rate increased to 5.26%, it is because that the fly-screen has a hole, so the fly-screen lost its function, this is a serious problem. Moreover, some equipment still has minor damage and not very cleaned, so the fair rate is 42.11%.
在这个房间——一居室的水疗套房，优良率仍然高于其他，是52.63％，但不良率上升至5.26％，这是因为飞屏幕上有一个洞，所以飞屏幕上失去了它的功能，这是一个严重的问题。此外，一些设备仍然有轻微损坏，不是很清洁，所以公平率是42.11％。
2.1.3 The Pool and Spa Equipment form
游泳池和水疗设备的形式
The Pool and Spa Equipments Good Fair Poor Description
1 Underwater windows to the Pool ∨ #p#分页标题#e#
2 Eastern entry ∨
3 Housekeeping storage ∨ It is a little messy and dirty
4 Pump room ∨ There is water on the ground, and ground is dirty, the roof is also dirty. (see appendix NO.3)
5 Back entry ∨
6 Emergency escape route from Spa & Pool area ∨ This route is too narrow to escape, and they are also covered by leaves. (see appendix NO.4)
7 Water heater machinery ∨
8 Chemicals in plant room ∨ This place is not very clean.
9 Cleaning equipments ∨
10 Fire extinguisher ∨
11 Filters and circulation pumps ∨ These things are little dirty
12 Blueprint of plant room ∨ This thing is a little dirty
13 Equipment storage, tools and chemicals ∨ Dirty
14 Drain ∨ A part of it is covered by dirty rubbish
15 Western door ∨
16 Stairs leading to plant room ∨ A little dirty
17 Waste bin ∨
18 Public toilets for pool ∨
19 Pool area ∨ There is little width and depth to the size of the pool
20 Out door Spa ∨ In the middle of the Spa pool floor has spot.
21 Spa pool safety rules ∨ A big part of them are covered by plants. (see appendix NO.5)
22 Pool gate ∨
Rate 45.45% 40.91% 13.64%
In this area--- Pool and Spa, the poor rate is still increased to 13.64%, the emergency escape route, pump room and spa pool safety rules existed many problems. The fair rate also increased to 40.91%, the major problem is the neatness. The majority equipment is still good enough to use, the rate of good is 45.45%.
在这个领域---泳池和水疗中心，不良率仍然上升到13.64％，紧急逃生路线，泵室和水疗池的安全规则存在很多问题。公平率也上升到40.91％，主要问题是整洁。大部分设备仍然不够好，使用，优良率45.45％。
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