Case Study Instructions Overview This case deals with AbeBooks, based out of Victoria, B.C., a leading company http://www.ukassignment.org/jndessaydx/ in the online marketplace for books, It addresses their values and company characteristics as they cope with past and potential personnel changes in a very competitive and dynamic, technology and customer driven industry. It highlights some of the organizational behaviour issues brought forward in the first part of the course; in particular, it considers values, motivation, teamwork and decision-making.
Instructions/Requirements 1. Access the Case Study. The case study is found online at . On the main page there is a drop-down menu at the top for Case Studies. Choose “BC Case Studies” from the menu and it will take you to a page listing cases. The AbeBooks case is at the bottom right of the list. Click on “Learn more” and you will go to a page that has an abstract on the case and the ability to download a pdf file of the case and access the company website. You are allowed to use this case without fee for our purposes in this course. 2. Read and Review the Case. Read and review the case (it is 18 pages long, but 7 pages are additional exhibits) keeping in mind the concepts and topics that we are discussing in class as you work through it. Some of the topics you’ll need to consider for the questions may be discussed in upcoming classes so you could begin working on it now, knowing that you’ll revisit it over the next few weeks to complete the assignment. 3. Refer to the Case Study Guidelines. Please refer to the instructor’s case study guidelines that are available online at the Moodle course page.
4. Visit the AbeBooks website and use it as a reference. The website is at . Use it to research about the company’s values, strategies, and other aspects of their organization.
5. Answer/complete the following questions/tasks (a – d): b. (Motivation). The primary issue in this case identifies challenges with retaining key personnel. What do you believe were the important motivations of each of the two main parties, Antonio and Christine. Ensure that you use at least one of the motivation theories or models provided in the text as the framework for your answer. c. (Teamwork). This case focuses on the Online Marketing team. Explain what aspects of teaming and teamwork you observe in this group, based upon the information in the case, using at least one of the main concepts or models about teams as a framework for your answer. d. (Creativity). Describe how you believe AbeBooks could apply the three components of creativity (Ch. 12 in the text) to the challenge of creating an opportunity that would appeal to Christine.
6. Do some research! You are asked to use at least four references (the text, the company website and two other academic sources) that provide you with supporting information for your answers. Please see Quote, Unquote Referencing at for information on the expectations of the Faculty of Management for referencing. Your last page of your assignment should be a bibliography listing the sources you cited in your paper.
7. The format for the case study report:
Grading
Breakdown/Criteria: 2. Answers/Content – 16%, divided equally amongst the four assigned http://www.ukassignment.org/jndessaydx/ questions. I will be looking for answers that address the questions, reflect the case, and use supporting evidence and theory. Do not spend a lot of words restating the question; and I don’t like answers that simply repeat the theories from the text – use them as framework for your answer or as support, not as the answer itself.
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