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Reference librarians use their services are the functions of the reader in the use of literature, to seek knowledge, access to information in the process, provided the helping behavior. Reference service, it needs to objective social as an opportunity to document information as a link, using the answer advice to help retrieve, special literature, information retrieval, etc., for the user to collect, store, and transmit information revealed, the library work the important content. The level of reference service, directly affects the role libraries play a direct impact on the social image library, its role can not be underestimated in importance.
Reference service, work in the library, with a very important significance and effect can be determined by turn, librarian quality factors. High quality of librarians will bring a high level of reference service, low quality of librarians is to bring a low level of reference services, the relationship between the proportion of Chiang Kai-shek as a function of a function, reference service is a function of the quality of librarians , determines the reference librarian quality consulting services. Improve the quality of librarians, reference service levels will improve; librarians improve the quality of, and reference service also doing a good job. So good reference services librarian premise is to do quality work librarian library building is the most important quality.
参考咨询服务是图书馆员运用自己的职能，对读者在利用文献、寻求知识、获取情报的过程中，所提供的帮助行为。参考咨询服务，它以客观社会需要为契机，以文献信息为纽带，采用解答咨询、协助检索、专题文献报道、情报检索等方式，为用户搜集、存储、揭示和传递信息，是图书馆工作中的重要内容。参考咨询服务水平的高低，直接影响着图书馆作用的发挥，直接影响着图书馆的社会形象，其作用之重要不可低估。
In the past the library practice, the decision in good quality librarians, the reference service has played its own proper role, power can not be located, but with the progress of the times, with the books and documents network of resources, information technology , digital applications, reference letters within existing services, librarians original quality can not meet the changed needs of modern society, can not meet the diverse needs of today's readers, affecting the normal development of libraries, which kind of situation must be changed. To make the quality of librarians need to adapt to modern libraries, librarians need to cultivate the qualities adapted to the modern library; make reference services to adapt to the needs of modern readers, reference services need to vigorously expand content, so the old tradition, Simple way to reference services, the development of today's modern way of diverse reference service. The only way to strengthen the quality of librarians, strengthened within the letter of reference services, in order to adapt to the diverse needs of modern readers.
在既往的图书馆实践中，在馆员良好素质的决定下，参考咨询服务曾发挥了自身应有的作用，功不可设，但随着时代的进步，随着图书文献资源网络化、信息化、数字化的应用，参考咨询原有的服务内函，图书馆员原有的素质，已不能适应变化了的现代社会需求，不能满足当今读者多样化的需求，影响图书馆事业的正常发展，这种状况亟待改变。要使馆员素质适应现代图书馆的需要，图书馆员则需培养出适应现代图书馆的素质；要使参考咨询服务适应现代读者的需要，参考咨询服务则需大力扩充内涵，使昔日传统的、方式简单的参考咨询服务，发展为今日现代的方式多样的参考咨询服务。只有这样，加强了素质的馆员，加强了内函的参考咨询服务，才能适应现代读者的多样化需求。
1, to strengthen the need for reference service http://www.ukassignment.org/hrmessay/
1、加强参考咨询服务的必要性
1.1 information carriers need to strengthen the diversity of Reference Services
Since the 1970s, the information industry has become the world's fastest growing industries and the knowledge economy leading industries, the formation of a new economic growth point. Knowledge and information diversified information carrier, the characteristics of the information presented novel, changeable. Rich information resources on the Internet, triggering a scale function library resources and the increasing complexity of the library is no longer just a traditional color, and networks, electronic and digitized modern color, full library, prompting library expansion capabilities. In this case, to make users easy and fast access to information, give full play to improve the library due role in strengthening the reference service is imperative.
1.2 Knowledge Navigator duties require enhanced reference services
In recent years, the rapid electronic publication, featured in the library databases and Internet technologies are widely adopted, the rapid growth of information resources, and the update eliminated rapidly changing. This situation, on the one hand to provide users with adequate information resources and to maximize the possibility of acquiring knowledge; hand, but also for the user's search, collect, trade-offs brings some inconvenience. Mr. Qian Xuesen said: "Now libraries, archives, intelligence unit staff, should be information specialists or engineers, builders of information systems, but also the (information) use wizards and advisors." Library is the information distribution center, to fully perform the duties of knowledge navigation, enhanced reference services is imperative.
1.3 Library reference to the need to strengthen the sustainable development career counseling services
Data show: New York, Queens Borough Public Library System only answer all kinds of readers' advisory annually up to 3.9 million passengers; U.S. public libraries will have to answer 342 million annually consultation questions. Our library reference service is still in the basic stage. Most libraries, based solely on the ability of self-love and the museum, provide some simple answer-service. This service is mostly verbal advice, sporadic and passive, lack of professionalism, scientific accuracy, is a shallow consulting services, there are still a large gap with foreign countries. To change this situation, only by strengthening library reference service, and actively carry SDI service, tracking services, review, commentary, research reports, dynamic analysis, social forecasting reports two or three documents services for leading organs at all levels, research institutions, business groups formulating social development plan, identifying research topics, technology research programs intended to provide basis for decision making, satisfy the needs of users, so as to play a central role in the information to make their own sustainable development. To achieve these goals, we must strengthen the reference service.
2, to enhance the quality of reference librarian
The traditional reference services, mostly taken pointing directly approach the issues raised for the user to give advice and guidance, or training method for users to find information, embodied in book-oriented principle. With the diversity of information resources center and library to the reader the diversity of service activities in depth, reference service will emphasize communication between librarians and users, establish a new librarian, users together to solve the problem of partnership , reflects the people-oriented principle. Reference librarians measure the competence, whether the user is satisfied with the standard, not to see how many times librarians provide services, but to see how many librarians for users to solve the problem. Reference librarian with the ability to determine the quality of its service quality and level. Reference librarians need to adapt to modern readers, we must strengthen their own qualities, except with the general overall quality of librarians, we must also have the following basic qualities:
2.1 keen intelligence information literacy
Quality of intelligence information that members of the information society with a variety of personal quality of intelligence information, including information on intelligence, information ethics, information awareness, information concepts. Information here again after finishing the flow of society. Reference librarians must have a strong sense of intelligence information, grasp the information fleeting opportunity to capture events from changing intelligence information, from ordinary people seem worthless to dig out the message that useful intelligence, data in the literature dramatic increase in the amount of information under the conditions screened from Wenshan sea of books that reflect the essence of cutting-edge science and literature intelligence, wisdom and creativity to stimulate users.
Good intelligence information literacy librarian, its performance: First cherish information, have a keen sensibility information timely and accurately capture the information, and the value of their information have a more accurate judgment; Second, there is the collection, screening, analysis, Comprehensive information capacity; Thirdly, it is timely transmission of information of enthusiasm; Fourth, actively use information the user information, education and guidance, allowing users to realize the importance of timely access to information.
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