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Operations Operations
上图显示，E2G Logistics的业务流程为：首先按照客户的要求取货，大型货物一般由快递员亲自上门取货，然后交货物交由包裹与仓储部门将不同类型的货物按自身特点进行打包，再交由操作部门按客户要求的时效进行装车。货物到达处理中心后进行卸货，将货物分类放置，再按照到达地安排装车。货物到达集散地后，按照客户要求进行配送，如客户自取或送货上门。在客户收到货物后，快递员需与其当面清点货物并让客户在签收单上签字。最后，客户可到官网上对本次服务进行评价。这些反馈可以帮助公司在今后的服务中做进一步的调整。
The graph above shows the business process of E2G Logistics. In specific, the first step is taking delivery upon the customer requirement. Larger cargos are generally taken delivery by courier in person, and these cargos will be delivered to parcel and warehousing departments. Next, the parcel and warehousing departments will package the cargoes according to the types and characteristics of cargoes, and these cargo will be delivered to operation department. Next, the operation department will load the cargoes according to the limitation required by customer, and these cargoes will be delivered to processing center. The employees in processing center will place the cargoes with classification and arrange the loading of cargoes following the destination. When these cargoes arrival the distributing center, these cargoes will be distributed upon the customer requirement, such as, self-pickup or door to door delivery. After the customer receives the cargos, courier should check the cargoes face to face with the customer and have the customer sign the receipt. Finally, the customer can visit the official website for the evaluation of this service. These feedback can help company to make further adjustment in the future services.
Management
E2G Logistics的董事长陈华德先生毕业于都柏林大学的市场营销专业。2005年陈德华先生创办了E2G Logistics，这是一家最早提供中国与爱尔兰供应链解决方案的华人物流公司。随着国际进出口部经理Jessie.Lin ，仓储与运输部经理Nicole Lin以及市场部经理Peter Murray的加入，为E2G Logistics注入了新的血液。他们都具有丰富的专业知识和管理经验。公司各部门之间相互协助，共同对下属员工进行指导和监督。公司拥有和谐融洽的工作氛围，领导经常鼓励员工在遵循公司制度的同时，也提倡员工独立思考和行动，以发挥出自己的潜能。公司经常会举办一些活动，让管理者和员工都参与其中，从而提高团队的凝聚力，调动员工的积极性。Mr Dehua Chen, the chairman of E2G Logistics, who was graduated with marketing major form University College Dublin. In 2005, Mr Dehua Chen started E2G Logistics, which is one of the first Chinese logistics company providing the solutions for supply chain between China and Irish. As Jessie.Lin (International import and export manager), Nicole Lin (Warehouse and transportation manager) and Peter Murray (Marketing manager) began to join in, E2G Logistics has been filled with new blood. They have rich professional knowledge and experience on management. Mutual assistance is shown between various departments, and together, they direct and supervise the subordinates. The company has a harmonious working atmosphere. In specific, leaders would not only encourage employees to follow the policies of company, but also advocate employees to independently think and act, which can help employees realize their potential. The company of E2G Logistics often organizes some activities involving both managers and employees, which can enhance the team cohesion and mobilize the enthusiasm of the employees.
Marketing
E2G Logistics并不销售产品，而是提供一种便利的服务。该服务主要是从供应地到接收地的一个过程。E2G Logistics为客户提供别具一格的服务项目，其中包括：
留学生行李托运服务
留学生行李免费寄存服务（两个月内）
国际搬家服务
文件特快专递服务
礼品包裹包税邮寄服务（包含化妆品，保健品，奶粉等）
国际货代服务
以上的有些服务都是目前的主流物流公司所不具备的。E2G Logistics可以为客户提供更多的选择。Product
E2G Logistics does not sell products, but to provide a convenient service. This serve is mainly a process from the supplier to the receiver. Specially, E2G Logistics provides customer some services with unique style. The specific services are:
Baggage services for international students;
Free Luggage storage service for international students (in two months);
International moving services;
File Speedpost service;
Mail service for gift parcel tax (including cosmetic, health products, milk and so on);
International logistics service;
Some of above services are not available for currently major logistic companies. E2G Logistics can provide customers with more choices.
Price
The freight of E2G Logistics is relatively cheaper than other logistics. In 2016, E2G Logistics provides the luggage service for international students, and the lowest price for this service can reach 20kg/€75. Currently, there are four E2G Logistics transportation lines from Ireland to China. In specific, the transportation lines are direct business line, bounded line of Guangzhou, express and Junk bond line. The bounded line of Guangzhou is only transporting milk. Express is divided into ordinary delivery and urgent delivery. The following table provides the prices for four transportation lines.
Place
The main target groups of E2G Logistics are Chinese students studying abroad in Ireland, Chinese workers in Ireland, and other customers need to mail the cargoes. In 2008, E2G Logistics becomes the designated distribution company for Chinese embassy in Ireland. E2G Logistics takes self-direct channel, which are divided into human services and self-services. Human services include onsite Pickup andcustomer service hotline. Self-services include order online and order WeChat. Currently, the company has five delivery trucks which are used to transports the packages from the warehouse to various distribution.
Promotion
E2G Logistics applies the different advertising methods to improve visibility, such as, distributing leaflets to all parts of Ireland, affixing posters in Chinese restaurant from town to town, regularly publishing the latest information and preferential policies of E2G Logistics in social media of Weibo, Twitter, Facebook and so on. In December 2016, in the International Students’ Day of IT Carlow, E2G Logistics promoted and spread its own business on China exhibition platform. E2G Logistics has undertaken the bonus point’s activities. These points can be redeemed at the next time consumption.E2G Logistics also carried out some online activities, and issued small gifts to participants.
HRM/Culture
There exists formal employment relationship between managers and employees in E2G Logistics. Managers of each department have more than seven years of relevant work experience. Moreover, the company is also actively seeking to the experienced managers and explore new management models. The employees of E2G Logistics not only have bachelor’s degree and special skills, but also has a proficiency in the writing and conversation skills of both Chinese and English. At present, the company does not establish the Department of Human resources management, which results in the company’s human resources management imperfect. Most employees are recruited by the manager personally, which increases the work pressure of the managers. In order to explore the talents, E2G Logistics has established the program of Logistics management trainee. The company will carry out the appropriate training for the new employees. During the training period, the company will be arranged to learn by joining in the management team. During the internship, the trainees will learn the relative knowledge of Logistics, international freight forwarding, distribution, trade and sales, and familiar with related business.
The Company Philosophy of E2G Logistics is that employees are the most valuable assets. Moreover, E2G Logistics is committed to create a people-centered and harmonious working environment. Trust is the core value of corporate culture. E2G Logistics is leading by example to operate with high transparency, which can access to the trust of employees and establish a good corporate image.
Information System
At present, E2G Logistics has some independent information systems including business management system, logistics free inquiry system, distribution system and order inquiry system.
The distribution system can reduce the idle time of vehicles, arrange the appropriate vehicle route, develop reasonable distribution program. Thus, the distribution system can veritably improve the vehicle utilization. E2G Logistics has set up different monitoring means for each link. For example, each deliveryman of E2G Logistics is equipped with handheld terminal, and each distributing truck is equipped with GSP system. In other words, all of these monitoring means can timely access the whole process information of express.
The business management system sets up one call center. Using call center, the information exchange interaction with customers can achieve rapid and good after-sales service. Moreover, customers can evaluate and complaint each process of this services by using online customer service. #p#分页标题#e#
Logistics free inquiry system can help customers choose corresponding items and destination area for their own cargoes. Moreover, using logistics free inquiry system, customers can fully understand the limitation and price for different delivery methods and select the most economical delivery method.
Order inquiry system can help customers timely track the logistics status and the arrival time. Since customers are aware of the logistics status of their cargoes, customers can freely arrange the time to go out without worrying about missing the time of pick-up service.
E2G Logistics use the above information system to ensure the stability of service quality of the company, which is the protection of customer satisfaction.
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