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论文题目：Conflict Management Training Module
论文语种：英文
您的研究方向：人力资源
是否有数据处理要求：否
您的国家：美国
您的学校背景：普通大学
要求字数：2000字左右
论文用途：硕士课程论文
是否需要盲审（博士或硕士生有这个需要）：否
补充要求和说明：需要写3个模板，每个模板大约10页左右，主要是列表形式完成此作业。每个模板里面要包括3个objectives. 其中要包括以下内容：1. Trainer’s guide: detailed lesson and training plan including behavioral objectives, lecture or content outline,methods, media, discussion questions, activities (with EDIT questions) and application for skills and behavior change. 2.Assessment/Evaluation instrument for the training modules (collectively). 3.bibliography of all materials related to your training topic. APA格式。另外我这里提供一个老师提供的sample，仅供参考。其中每个模板里面可以设计2-3个活动。
Conflict Management Training Module
Objectives:
Trainers should be able to know that:
Realize the essence of conflict
Choose a good solution to solve the conflict
Mutual understanding makes conflict management effectively
Activities
A Conflict Management Table to Solve the Problem
Developing a Negotiation
To be a Mediator
Introduction: Conflict is a common phenomenon, the conflict on team occurs at any time of all possible. Some conflicts are obvious, some inconspicuous, some even endanger the enterprise’s survival, some aren't worth mentioning. The http://www.ukassignment.org/mgessaydx/ sources of conflict are very various: the differences between values, benefits, goals, perception, responsibilities and etc.1 A supervisor should correctly face it, analyze it, solve it and so crystallize team atmosphere, promote team’s capacity, and turn crisis for transferring.
Conflict Management-Activities
Conflict is unavailable in an organization when you contact with others. The constructive conflicts are good for an organization’s diversity; however, the devastating conflicts are adverse for an organization2. So we should treat conflicts in a rational way, especially for the constructive ones. Here we focus on the methods of dealing with constructive conflict.
Here are some activities to help trainers understand the nature of conflicts, and take acknowledge of some useful methods of dealing with conflict, so that to be a good conflict manager.
Conflict Management
Conflict Management Table
When faced with a conflict, a conflict management table can help you to analyze the problem and solve it in a rational way:
Conflict Management Table
One’s own side Opposite side
What’s the problem and conflict?
Requirement (Benefits, Expectation, etc.)
Fear and Will
(Anxious, care, etc.)
How to deal with?
Processing
Experience
Define a conflict and complete the Conflict Management Table
Find out the possible ways to solve the problem.
Describe
Did you think of the reason why you facing a conflict?
Did you feel surprise at concerning of the opposite side?
Do you think the Conflict Management Table can really help you deal with a conflict?
Infer
What are the real reasons of developing conflict when you make contact with others?
What type of conflict do you think is the most difficult situation to deal with? How would you like to deal with it?
Transfer
List some good examples of dealing with conflict.
Could you transfer the good examples to your current workplace?
How could you use the Conflict Management Table in your future work with others?
Conflict Management
Developing a Negotiation
Method
As Theodore Kheel summarized 3 “Negotiations are about changing the status quo. Unless both parties can receive something more than what the status quo provides, there is nothing for them to negotiate.”
When the conflict is too serious to manage in a peace way, negotiation is very important to deal with it. Good skills and techniques can be helpful to achieve the win-win situation in a negotiation. Each group in the negotiation should pay attention to the following tips and try to apply them into the negotiation process. The entire activities will take about 60 minutes and it’s required to reach a win-win result.
1. Preparation before entering a negotiation includes deciding a BATNA. That is the Best Alternative to a Negotiated Agreement. It means the value or point at which you will choose no agreement over a settlement.
2. Consider appropriate ground rules.
3. Develop an initial offer.
4. Anticipate posturing.
5. Decide if the negotiation is a single issue or multiple issues and if it includes two or more parties and the appropriate strategy. Also decide if an impasse occurs how it should be resolved.
Follow the tips and complete the table below.
My BATNA
Ground Rules
My initial offer
My Anticipate posturing
Appropriate Strategies
When the negotiation ended, filling the following table of the four stages in the whole process.
Stage 1 Preparation
Stage 2 Opening statements
Stage 3 Bargaining
Stage 4 Settlement
Processing
Experience
Do a negotiation to deal with a conflict.
Describe
Was it difficult to support your idea and persuade others make concessions?
Describe why it was, or was not, difficult?
Did you find others to have the same feeling with you? Why do you think they did or did not?
What is the best result for both sides? What are the difficulties in achieving it?
Infer
In what way the result of the negotiation can be better?
In what situation a negotiation can be used in the workplace?
Transfer
Do you have any negotiation experience in workplace? What’s the result of the negotiation?
Could the successful negotiation experience be applied to your further work?
How could this negotiation tips help you be more experienced in manage conflicts?
Conflict Management
To be a Mediator
Method
When the conflict happened between others and they can’t deal with it in a peace way, how could you play a role of mediator to help them solve the problem?
Simulating a situation that two guys fall in a conflict. A trainer plays a mediator’s role to solve the problem. The entire activities are about 60 minutes.
Here we list some points when you do the mediating, please follow it.
1. Explaining the reasons and goals for mediation.
2. Explaining your own position-playing a bridging role.
3. Creating the atmosphere of mutual trust, easing conflicts scene at any time.
4. To help both sides find common points to solve conflict, but not the different solutions.
5. Recording the focus of the speech, and let both sides confirm it.
6. Printing and distributing the project content to the both sides of mediation, responsible for signature.
Processing
Experience
Play the role of mediator to manage the conflict.
Describe
What are the difficulties in mediating? And why do you think it’s difficult?
What do you have learned from the mediating? List some skills or tips should be paid attention.
Did you find some better way to solve the problem?
Infer
In what situation should you be a mediator in the workplace?
How do you think the effect of mediating?
How can you make the mediate much more effective?
Transfer
Do you have been a mediator in workplace? What have you done to deal with it?
Do you believe mediating be just as effective? Why? Why not?
How could you apply the successful mediating experience to your further work?
References
Afzalur M. Rahim, Jan Edward Garrett and Gabriel F. Buntzman (1992). Ethics of managing interpersonal conflict in organizations. Journal of Business Ethics, 11(5), 423-432.
Volker Wulf, Volkmar Pipek and Andreas Pfeifer (2001). Resolving http://www.ukassignment.org/mgessaydx/ function-based conflicts in groupware systems. AI & Society, 15(3), 233-262.
Theodore W. Kheel (1999). The Keys to Conflict Resolution. New York, NY: Focus Walls Eight Windows.
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