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第1章-CHAPTER 1
介绍-INTRODUCTION
概述-Overview
本章是这项研究的介绍部分,也讲出了这项研究的核心价值。在这里,概述了薪酬和福利之间的关系和在大学工作人员中讨论的工作满意度。
研究背景-Background of Study
多亏了互联网以及伴随的高速通信,现在的技术和服务差异化不再是一个高等教育行业竞争优势的关键。那么,一些大学比其他大学更成功的主要原因是什么?在如今全球化世界中关键竞争优势是什么?答案是员工。在一所大学中,大学员工在操作日常运行组织时发挥了重要作用。有才华和积极性的大学员工将为学生提供优质的服务。这将增加大学的绩效很有可能领先于竞争对手,即使提供的服务类似于他们的竞争对手。
根据来自美国和西班牙的唐,罗伯特,托托&唐(2004)工作满意度是对现任的工作结果与实际的结果与期望或预期比较的一个情感反应。员工对工作的满意度和客户在组织性能方面的满意度同样重要。因此,雇主必须确保所有员工对他们的工作感到满意。但是,如何确保员工的积极性?如何确保员工对他们的工作满意吗?在这里,薪酬和福利是解决这些问题的关键。
Relationship between compensation and benefits
第1章-CHAPTER 1
介绍-INTRODUCTION
概述-Overview
This chapter serves as the introduction part of this research, which addresses the core value of the research. Here, the overview of the relationship between the compensation and benefits and the job satisfaction among the university staff will be discussed in the well-manner.
研究背景-Background of Study
Thanks to the internet and the accompanying high speed of communications, nowadays technological and services differentiation is no longer a key to competitive advantage in higher education industry. So, what the main reasons to make some university more successful than others? What is the key competitive advantage in today globalize world? The answer is employees. In a university, university staff is played an important role to run the day to day operation of the organization. University with talented and motivated staffs will offer outstanding service to their students. This will increase the university performance and likely to pull the university ahead the competitors, even if the services offered are similar to those offered by their competitor.
According to Tang, Roberto, Toto & Tang (2004) from United States and Spain, job satisfaction is an affective reaction to a job that results from the incumbent's comparison of actual outcomes with those that are desired or expected. Job satisfaction of the employees is just as important as customer satisfaction in terms of the organizational performance. Therefore, employers must make sure all their employees are satisfied with their job. But, how to make sure the staffs are motivated? How to ensure the staff are satisfied with their job? Here, the compensation and benefits is the key to those questions.
Nowadays, compensation and benefits are one of the fastest changing fields in Human Resources, as many company are continue to investigate various ways of rewarding employees for increase their job satisfaction and their performance. Here, compensation refers to all forms of financial return and tangible services and benefits employees receive as part of an employment relationship, which includes topics in regard to wages or salary programs; for example, salary ranges for job descriptions, merit based programs, bonus based programs, commission based programs, long term or short terms incentives programs, and etc. Besides, employee's benefit includes the allowances, income protection, life insurances, life balance, vacation, and etc. Benefits are forms of value, other than payment, that are provided to the employee in return for their contribution to the organization, that is, for doing their job.
Why the compensation and benefits is so important for all the employees? The answer is compensation is the main sources of employee's financial security. As we know, everyone is works in expectation of some rewards; employees may see compensation as a return in an exchange between employer and themselves, as an entitlement for being an employee of the company and as a reward for a job well done. Besides, compensation is a motivator for employees. Now, people look for a job that not only suit their interested and talent, people also look for the salary and the other benefits which the company will be offer, for example, life insurance, incentive, allowances, SOSCO, EPF and etc.
Besides, in the economic downturn, based wages is become very important sources to employees for living. Therefore, if the employers give higher salary to their staff, this will be motivates them to perform well and they will more satisfy with their job. By doing so, the employees will know that the company is appreciate their contribution and their efforts are noted by management.
问题陈述-Problem Statement
As mention earlier, there are many new public or private universities occur in market. To compete with other competitor, each university must increase their competitive advantage. The key competitive advantage is employees. Therefore, the issues of the employee job satisfaction become very important for the employer. There are many factors which can influence job satisfaction among university staff, for example, job security, compensation and benefits, opportunities to use skills and feeling safe in the work environment. But, this research just will investigate the influence of compensation and benefits towards job satisfaction among university staff.
For a university, there are many staffs to cover and the employer does not really understand what their staffs need. It is impossible for taking all employees' compensation and benefits throughout the firm into consideration to set up the reward system. This is because different department staffs have different needs. For example, for lecturer the flexible working hours and higher bonus will be more favoured by them. But, for the marketing department the flexible working hours and more incentives and allowances will be favoured by them.
Compensation and benefits is a primary motivator for employees. Nowadays, people look for a job not only suit their creativity and talents, but compensate them- both in term of salary and other benefits-accordingly. (Enotes.com, 2008) Therefore, when the problems occur to the compensation and benefits of the staffs are going to have impact on employee's job satisfaction. When the staffs receives the salary less than he or she expected, he or she will feel that he or she is not appreciated by the university and what he or she did is meaningless. So, the staff will feel job dissatisfaction and less motivated by the university. According to the Society for Human Resources Management report, job dissatisfaction can contribute to multiple organizational problems and has been associated with increased levels of turnover and absenteeism, which ultimately cost the organization in terms of low performance and decreased productivity. (SHRM, 2009) Thus, employer must ensure that the compensation and benefits system is fair and equitable to all the staffs and understanding the system. By doing so, employer can create a real job satisfaction and motivate their employees.
Besides, research has shown that both getting less than you want and getting more than you want leads to large discrepancies between desires and outcome and eventually leads to low job satisfaction thus to low quality if working performance. (Rice, Bennett, & McFarlin, 1989) Hence, desires play an important role in assessing if increasing income impacts an individual's job satisfaction and work performance. Moreover, if the desires of the individual are already met, then an increase in income will not increase satisfaction as well as working performance. (Solberg, Diener, Wirtz, Lucas, & Oishi, 2002) In other words, increasing compensation and benefits may not always lead to employee's job satisfaction.
Besides, employers must design an appropriate compensation and benefits system to their staff. This is because inappropriate compensation and benefits will have negative effect to employee job satisfaction. For example, assume that university staffs have received one thousand and fifty ringgit (RM) each month, no allowances and overtime claim and his or her still need to work 8 hours per day. Will you believe this staff will satisfy with his or her jobs? The answer is absolutely no. Therefore, an appropriate compensation and benefits system is very significant to an organization.
As a conclusion, in today fast moving world, the issue of the compensation and benefits are getting more and more important. This is because it is have much influence on an employee's life, for example, health, personality, mentality and thus lead to employee's job satisfaction. Therefore, employers must ensure themselves understand the way of how compensation and benefits influence the employees job satisfaction.#p#分页标题#e#
研究目标-Objectives of the Study
The objectives of this study are as following:
To explore the influence of compensation and benefits towards job satisfaction among University staff
To examines the awareness of the importance of compensation and benefits
To investigate the importance of job satisfaction among university staff in Malaysia
To identify about the opinion of the university staff about compensation and benefits on job satisfaction
研究范围-Scope of Study
The scope of this study is all about the relationship between the compensation and benefits with the job satisfaction among university staff. This study will conduct a survey to support the finding. The respondents of the survey are the administrative staff among the university. The reason of choosing these respondents is because administrative staffs represent an important component in the university. They are played an important role to run the day to day operation of the organization. By choosing administrative staffs as survey object, this research can be strengthened by the survey results.
研究意义-Significance of Study
The information gain from this research will be able to provide valuable insight on the influence of compensation and benefits towards job satisfaction among university staff.
The aim of the research is to investigate and understand the relationship between compensation and benefits and job satisfaction. This research is conducted in a local public and private university is needed to gather the university staff basic information of salary, basic need of compensation and benefits, ideas of improving the total reward system of the university. From the result of the research, we can have a clear picture and concept of the relationship between compensation and benefits and job satisfaction among the university staff. Besides, we also can identify clearly the variable of the job satisfaction among the university staff.
In addition, the significance of the study is to provide an opportunity to the university staff to express their opinions and thus the grievances on the compensation and benefits they receive. By doing so, this can help the employer to get a better understand on what their employees need. This research also enhances the understanding of both the employer and the university staff on managing and designing the compensation and benefits of staff. Therefore, the communication gap between the employer and the staff can be removed indirectly. From the information obtained, the employer can able to design an appropriate compensation and benefits system for their employees. As a result, the employer can increase the employee's job satisfaction more effectively and efficiently by using appropriate compensation and benefits.
Compensation and benefits are obviously crucial to either the employer or the university staff. Appropriate compensation and benefits will address fairness, openness and clarity. This can help employees to increase their job satisfaction, encourage and motivate them to devote themselves to the university thus improve the performance of the whole university.
组织研究-Organization of the Study
In this Final Year Project 1 will be constructed into five different chapters. The following is the detail of each chapter.
Chapter 1: Introduction
This chapter will provide the core value and a clear image of the study and also a briefing of the whole study. This chapter will includes background of study, problem statement, objectives of the study, scope of study, and the significance of the study.
Chapter 2: Literature Review
The second chapter is related to the literature review. In this chapter, all the main point will be summary and related information of the articles and journals will be used which related with the research.
Chapter 3: Research Methodology
This chapter for the research is the method of investigation on the influence of compensation and benefits towards job satisfaction among university staff, which include theoretical framework, research design, sampling and data collection and so on.
第二章-CHAPTER 2
文献综述-LITERATURE REVIEW
概述-Overview
As discussed and highlighted in the previous chapter, this research examines the relationship between compensation and benefits and job satisfaction among university staff. In order to gain a better understanding about this issue, an examination of literature on related study were carried out. This chapter will consist of six sections. First, key terms definitions of the job satisfaction, compensation and benefits are provided on the following sections. For thoroughly capturing the significances of compensation and benefits, the selection related literature is explained in detail. And, the relationship between compensation and benefits and job satisfaction among university staff is being discussed and explored in the following sections by using some nations and different industry for examples. Last, the comprehensive review of all the related studies will be provided.
工作满意度定义-The Definition of Job Satisfaction
Job satisfaction has been explored in a variety of ways, and is defined differently by various researchers. It is also a heavily researched area of inquiry. Locke (1976) estimated that, as of 1976, about 3350 articles or dissertations had been written on the topic. Cranny (1992) indicated that more than 5000 studies of job satisfaction have been published. Job satisfaction defines as a worker's sense of achievement and success, is generally perceived to be directly linked to productivity as well as to personal wellbeing (Answer, 2008). Job satisfaction is a measure of the degree to which the employee is satisfied and happy with the job. Prince and Patche (1972) defined job satisfaction as the degree to which the members of a social system have positive and affective orientation towards membership in the system. Smith (1969) perceived job satisfaction as the "extent to which an employee expresses a positive orientation towards a job".
Oshagbemi (2003) stated that job satisfaction is an affective reaction to a job that results from the comparison or actual outcomes with those that are desired. Job satisfaction is a pleasurable and emotional state resulting from the perception of one's job as fulfilling or allowing the fulfilment of one's important job values, provided these values are compatible with one's needs (Locke, 1976). Katzell (1964) argues that if there is consensus about job satisfaction, it is the verbal expression of an incumbent's evaluation of his or her job. On this basis, it is an affective or hedonic tone, for which the stimuli are events or conditions experienced in connection with jobs or occupations. Job satisfaction refers to an employee's overall affective evaluation of the job situation. There is increasing interest in the job satisfaction of frontline employees, given their prominent role in developing relationships (Schneider, Benjamin & Bowen, 1993).
Besides, according to Stephen and Mary (2004) a person with a high level of job satisfaction has a positive attitude towards the job, while a person who is dissatisfied with the job has a negative attitude. When people speak of employee attitude, they usually are referring to job satisfaction. Job satisfaction is a very crucial issue in higher education industry; even less evidence is available related to job satisfaction in higher education for non-western nations. However, there has been a growing interest in job satisfaction in higher education over past several years mainly due to the realization that higher educational institutes are labour intensive and their budgets are predominantly devoted to personnel and their effectiveness is largely dependent on their employees (Kusku,2003), both academic and administrative.
工作满意度在组织中的重要性-The Importance of Job Satisfaction in an Organization
Job satisfaction is a very important attribute which is frequently measured by organizations. The topic of job satisfaction is also important because of its implications for job related behaviours such as productivity, absenteeism or turnover (Oshagbemi, 2000). Besides, it is also can be an important indicator of how employees feel about their jobs and a predictor of work behaviours such as organizational citizenship, absenteeism, and turnover. Further, job satisfaction can partially mediate the relationship of personality variables and deviant work behaviours (Answer, 2008).
Extensive study has shown that job satisfaction has a direct impact on the performance of employees in different levels of profession. It is related to employee motivation and performance (Ostroff, 1992). For the organization, job satisfaction of its workers means a work force that is motivated and committed to high quality performance. On the other hand, to the worker, job satisfaction brings a pleasurable emotional state that often leads to a positive work attitude. A satisfied worker is more likely to be creative, flexible, innovative, and loyal (Answer, 2008). Therefore, the issue of job satisfaction among employees must be explored and discussed in the well-manner.#p#分页标题#e#
薪酬的定义-The Definition of Compensation
Compensation has been defined in a variety of ways. In English, "compensation" is defines as something that counterbalances, offsets, or makes up for something else's. However, if we look at the origin if the word in different languages, we can get a sense of the richness of the meaning, which combines entitlement, return, and reward (Atul, Matt & George, 2002; Mark, 2002; Mansour, Peter, Mary, & Robert, 2006). In Japanese, compensation is defines as kyuyo, which is made up of two separate character (kyu and yo), both meaning "giving something". Besides, in China, the traditional characters for the word "compensation" are based on the symbols for logs and water; compensation provides the necessities in life (Milkovich & Newman, 2008).
According to Deluca (1993) and Rajkumar (1996), compensation is defines as pay, reward, remuneration, or salary and wage management. These terms are often used interchangeably in organization. In an organization perspective, compensation is often defines as an important human resource management function where it emphasizes planning, organizing, and controlling various types of pay systems. For example, direct and indirect payments, monetary and non-monetary rewards and cash and non-cash payments, those compensation is used for rewarding employees who perform in their work or service (Noe, Hollenbeck, Gerhart & Wright, 2004). In this research, compensation refers to all forms of financial returns and tangible services employees receive as part of employment relationship. It can be seen as a measure of justice. Normally, it is the major source of employees' financial security (Milkovich & Newman, 2008).
Zhou, Qian, Henan and Lei (2009) stated that compensation provides competitive base salary levels necessary to attract and retain talent and compensates for day-to-day responsibilities performed at fully acceptable level and above. Chen and Brian (2004) propose that the types of compensation typically contain the following components base salary, overtime pay (OT), bonuses, commissions, the dollar value of restricted stock awards and gains from exercising stock options, profit sharing, and so on. The following is the definition for the two components of compensation.
基本工资-Base-Salary
Base- salary is the annual and monthly salary rates of an employee which are established under current personnel policy for each position. Besides, base- salary is to represent the employee's straight-time pay for a standard 40- hour workweek (Anonymous, 2007). According to wikipedia.com (2009), base- salary is a form of periodic payment from an employer to an employee, which may be specified in an employment contract. It is contrasted with piece wages, where each job, hour or other unit is paid separately, rather than on a periodic basis. In other view of running a business, base- salary can also be viewed as the cost of acquiring human resources for running operations, and is then termed personnel expense or salary expense. Besides, Henderson (2006) and Young (1999) are stated that base-salary is a base pay that is given to employees on a weekly, monthly or yearly basis based on job structure.
加班工资-Overtime Pay (OT)
Overtime pay (OT) is always included in cash compensation. It is the pay to time worked in excess of an agreed upon time for normal working hours by an individual employee (Answers.com, 2008). In addition, Overtime Pay (OT) is defines as the payment of premium time and one-half rates in form of monetary compensation or time off is required for hours worked in excess of 40 in one a week, with exception of those considered exempt. The overtime pay rate usually is 1.5 times of base wage per hour (Anonymous, 2007).
奖金-Bonus
Bonus is refers as a cash payment provided to employees based on their performance. For example, monetary incentives for achieving job targets (Bloom & Milkovich, 1998; Gupta & Shaw, 1998; Lowery, Beadles, Petty, Amsler & Thompson, 2002). Steven and Loring (1996) stated that bonus is a single, one-off, lump-sum payment which can be in the form of cash or other creative monetary scheme, such as stock options. Bonus is defines as all payments to employees which is not paid regularly at each pay period, for example bonuses paid at fixed periods. Besides, bonus payments are generally linked to individual or collective performance. Bonus can be distributed randomly as the company can afford to pay a bonus, or the amount of the bonus pay can be specified by contract (Anonymous, no date).
福利的定义-The Definition of Benefits
Benefits refer to the part of the total compensation package provided to the employee in whole or in part by payments from the employer and it's did not include the pay for time spent on work (Milkovich & Newman, 2008). Besides, benefits are group membership rewards that provide security for employees and their family member. Benefits are a non-compensation paid to employees. Some benefits are mandated by law, for example social security, unemployment compensation and worker compensation. Employees' benefits include pension, health insurance, fringe benefits, welfare and etc (Lee, Hsu & Lien, 2006). Benefits are a crucial part of an employee's total compensation package. Benefits packages are became popular after World War II, when wage controls made it more difficult to give competitive salaries (Enotes.com, 2008). Besides, benefits can be treated as the payment or entitlement, such as one make under an insurance policy or employment agreement, or public assistance program or more generally, something of value or usefulness. Benefits may also be seen as a reflection of justice in society (Herman, 2005).
According to Carter (2008), benefits are forms of value, other than payment, that are provided to the employee in return for their contribution to the organization, which is for doing their work. Zhou, Qian, Henan and Lei (2009) argued that benefits are provides flexible and market competitive health benefits to support employment brand and support attraction and retention. Employee's benefit includes disability income protection, retirement benefits, work-life balance (for example, sick leave, vacation, jury duty and etc), allowances (for example, dental, insurance, medical, transportation, housing, mobile phone and etc), and so on. The following is the definition for the two components of benefits.
津贴-Allowances
Bergmann and Scarpello (2002) and Milkivich and Newman (2008) stated that allowances is often related to additional financial rewards legally provided to employees based on the employment contract or organization related service, for example, entertainment allowance or allowance fixed for particular jobs or service schemes. Allowances is also defines as a amount paid to employees as part of their salary package, or defray their out of pocket expenses incurred on behalf of the firm (Business Dictionary.com, 2009).
工作与生活的平衡-Work-life Balance
Work-life balance is refers to the effectively managing the juggling act between paid work and the other activities that are important to people. Besides, work-life balance can defines as having enough time for work and enough time to have a life thus the work life balance. The concept of work-life balance is includes the priority that work takes over family, working long hours and work intensification (Dr. Mervyl, 2007). According to Milkovich & Newman (2008), work-life balance is a programs that help employees better integrate their work and life responsibilities include time away from work (vacation, jury duty), access to services to meet specific needs (drug counseling, financial planning, referrals for child and elder care), and flexible work arrangements (telecommuting, non-paid time off). Besides, Melissa (2007) also stated that work-life balance is about creating and maintaining supportive and healthy work environments, which will enable employees to have balance between work and personal responsibilities and thus strengthen employee loyalty and productivity.
组织中薪酬和福利重要性-The Importance of Compensation and Benefits in an Organization
In today fast moving world, developments have made it more important than ever for companies to make sure they have a strategic, holistic and integrated approach to compensation. To compete in a tough arena, organizations now more than ever need the support of an informed, involved and motivated their employees (Chen & Hsieh, 2006). Here, compensation and benefits is a primary motivator and rewards for employees. As noted by Lawler (1995), compensation can be an effective motivator only if it is important to people and it is seen to be tied to their performance in ways that are perceived to be credible and direct. Without rewards, a company is planting seeds for high turnover, low productivity and long-term failure.
According to Herman (2005), compensation help to focus on the position and duties performed. And, it attempts to influence employee's current and future working performance. Besides, compensation servers' different objectives, the main ones being to attract, retain and motivate high-potential employees. Meanwhile, the fulfilments of those goals are subject to constraints such as the maintenance of equity, cost control and legal requirements (For example, wage and salary legislation) (Steven & Loring, 1996). To employee, compensation may be seen as a return in exchange between the firms they work for and themselves, as an entitlement for being an employee of the company, or as a reward for job well done. It is given to employees in exchange for work performed (Milkovich & Newman, 2008).
Steven and Loring (1996) observe that for employees, compensation is an important issue since pay is perceived to be an indication to their personal and market value to the organization. Based on about.com (2009), for employers, compensation is one of the crucial communication tools, to send a message about your organization's expectations and goal achievement rewards. Besides, Yale and Donald (2002) stated that compensation rewards performance relative to others and progressive improvement in year-to-year results and providing regular measures of success or progress. It also balances rewards with risk and providing capital accumulation opportunity. Therefore, compensation has very crucial to not only the employees but also the employers.
Carter (2002) proposed that benefits are increasingly expensive for businesses to provide to employees, so the range and options of benefits are changing rapidly to include, such as flexible benefits plan. For employers, they use benefits to attract and retain good and talented workers. For employees, they rely on benefits (for example, medical subsidies, vacations, and retirement) to secure their financial well-being. By linking benefits (for example, pension and holidays) to seniority, workers will be reluctant to change jobs (Gerhart & Milkovich, 1992).
Lee, Hsu and Lien (2006) stated that benefits are designed to safeguard employees and their family against problems due to sickness, sickness, accidents or retirements. Here, let use some examples of components of benefits to bring out its effect of employees. Work life balance with regard such as temporal flexibility, leave benefits, and interpersonal relationships has the potential to reduce or increase stress on workers with life responsibilities. The provision of work life balance strategies can provide a positive and direct effect on an employee's decision to remain with an employer (Macran, Joshi & Dex, 1996).
Based on Milkovich & Newman (2008), income protection helps protect employees from the financial risks inherent in daily life. It serves as a backup to employees' salaries in the event that an employee is sick, disabled, or no longer able to work. Besides, workers allowances are absolutely needed for employees. It helps to reduce the financial burden of employees and also can treated as extra sum of salaries indeed (Herman, 2005). Therefore, a benefit has great significance to the whole organizations.
薪酬和福利对工作满意度之间的关系-The Relationship between Compensation and Benefits towards Job Satisfaction
In today's globalizes world, organizations are facing changes generated by increased competition, mergers and acquisitions, shifting markets and changing employee demographics (Chen & Hsieh, 2006). Therefore, it is crucial for organization to strategies their competitive and benefits plans in order to attract appropriate talent, maximize return on human capital and increase employees job satisfaction. A key component for a successful organizational intervention is the meaningfulness of the intervention to the employee. One intervention that may be meaningful to many employees is the amount of their compensation and benefits increase (Mayuri & Mark, 2005).
Compensation and benefits is a powerful communicator of organizational goals and priorities and companies that expect to be successful must make employees become partners in their success (Shuster & Zingheim, 1993). Pam (2007) observes that employee compensation can be a sensitive subject, and people get very passionate when trying to determine the most appropriate compensation plan for any business. Nowadays, many human resources related concerns need to be addressed, but equally important understands the financial aspects of employee compensation and benefits. Thus, compensation and benefits play an important role in an organization.
According to the survey report conducted by the Society for Human Resource Management (2009), they found that compensation and benefits would affect employees' job satisfaction. In the survey report, compensation and benefits are regularly among the top three factors affecting employee job satisfaction. From here, it would seem that compensation and benefits have a positive relationship with the employees' job satisfaction. Therefore, it would be best to offer them a competitive salary and benefits, or reduce the gap between employees' salary expectations and employers' offers (IME, 2009).
The following charts are the very important aspects of job satisfaction among employees and human resource professionals in 2009 (SHRM, 2009).
Based on the survey report conducted by the Society for Human Resource Management (2009), compensation has remained one of the top three job satisfaction aspects most important to employees. Therefore, we can deduce that the influence of compensation towards employees' job satisfaction is significant and obvious. Here, there are several studies can prove this statement. According to several researchers, compensation and job satisfaction are positively associated with each other. Souza (2000) observes that compensation is a predictor of job satisfaction. Besides, employees who were paid highly showed a greater job satisfaction (Joanne, 1980). All of these are strongly proofs to prove the relationship between compensation and employee job satisfaction.
And, the following charts are showed the importance of compensation or pay among employees and human resource professionals (SHRM, 2009).
Employee benefits are used by the organizations to recruit and retain talented employees. In times of economic crisis, when organizations might not be able to offer their employees pay raises and bonuses, benefits become one of the many tools employers use to increase loyalty, productivity and job satisfaction. Based on the survey report conducted by Society for Human Resource Management (SHRM), benefits have remained among the top two most important factors of job satisfaction to employees. Thus, we can infer that the affect of benefits towards employees' job satisfaction is significant and obvious.
Here, there are several research can prove this statement. Uppal (2005) uses a measure comprised of the number of fringe benefits employees receive and finds that this is positively related to job satisfaction. Besides, job satisfaction has risen at the same time that benefits satisfaction has raised. The alignment of these two trends continues to suggest that benefits may help workers happy with their jobs. Of those who are satisfied with their benefits, 75% are satisfied with their current job, compared to just 25% who is satisfied with their jobs among those who are not satisfied with their benefits. As employers focus on retaining employees, one potential approach is to begin with benefits. Robust benefits offering combined with effective benefits education could improve workers' overall benefits satisfaction, which may translate into greater job satisfaction (MetLife, 2008). All these are powerful proofs to prove the relationship between benefits and employees' job satisfaction.
And, the following charts are showed the importance of benefits among employees and human resource professionals (SHRM, 2009).
Here, we compare the importance and satisfaction with compensation and benefits aspects among employees', which has been showed in the following (provided by SHRM, 2009).
John and Sons (1993) stated that the easiest way to the morale, productivity, and employees' work quality is to effectively reward employees'. Here, compensation and benefits play a vital role. It is important to remember that developing and implementing a meaningful, cost-effective reward system is one of the crucial challenges facing by organizations today. Workers prefer jobs that reward them on the basis of what they perceive as economically justifiable (Robbins, 1991). It is not the amount of money one receives but it's the job wage congruence based on worker perception that leads to job satisfaction (Chimanikire, Mutandwa, Gadzirayi, Muzondo & Mutandwa, 2007).
Generous rewards tend to retain people because high reward levels lead to high job satisfaction, commitment, and loyalty (Chiu, Luk & Tang, 2002). Therefore, when employees feel they are not being rewarded as they expected, it will decrease their job satisfaction, motivation may suffer, leading to low morale and low quality performance. For example, if one perceived fairness about the benefits that one received from one's employer, this may lead to higher job satisfaction (Buffardi, Smith, O'Brien & Erdwins,2002 ; Dickhart, 2005 ;William &Dreher,1992).
Note that, the three elements of compensation which are base- salary, overtime pay (OT) and bonus is the most popular offered to employees. Here, let use some examples of components of compensation to bring its relationship with employees' job satisfaction. Base-salary is identified as a "hygiene factor" and as such this could cause employee job dissatisfaction if a base salary expectation is not realized (Joseph & Robert, 1995). DeVaney and Chen (2003) proposed that pay or income as one of the main variable that significantly influences employees' job satisfaction. This is consistent with Sur, Mumcu, Soylemez, Atli and Idrim (2004) study of tourism employees in Turkey who indicated that income was an important factor affecting job satisfaction. Besides, Bonner (1997) obverses that overtime pay (OT) and bonus have positive relationship with job satisfaction.#p#分页标题#e#
Besides, there are two elements of benefits which are allowances and work-life balance is more often offered to employees. Here, let use some examples of components of benefits to bring its relationship with employees' job satisfaction. Based on Bonner (1997), wellness programs including benefits, transport allowance, medical allowance and etc, have positive relationships with job satisfaction of employees. Results of the study revealed that availability of allowances had a significant impact on job satisfaction. These results are consistent with Onu, Madukwe and Agwu (2005) study in Nigeria who observed that auspicious conditions of service are important aspects of job satisfaction. Work-life balance programs have been demonstrated to have an impact on employees in terms of recruitment, retention or turnover, commitment and job satisfaction, absenteeism, productivity and accident rates (Melissa, 2007). Moreover, job satisfaction is found to be negatively correlated with work to family interference. Burke and Green Glass (1999) found that the employees are more satisfied and committed to their job if organizations are supportive of work life balance.
Ali and Akhter (2009) have done the research in higher education industry. Based on the research, Ali and Akhter showed that the old adage "you get what you for" tend to be true when it comes to staff members. If individuals believe they are not compensated well, they will be unhappy. Normally higher education this industry in our country provides less compensation compare with other industry. Universities may offer comparable salaries and benefits to retain compatible staffs.
In summary, many researches from different industry have been devoted into the field of the influence of compensation and benefits towards job satisfaction among university employees'. Although the results of the literature review are slightly different, the positive relationship between compensation and benefits and employee job satisfaction is still being pointed out.
第三章-CHAPTER 3
研究方法-RESEARCH METHODOLOGY
概述-Overview
This chapter is illustrates the research methodology explored in the present study. In chapter three, six sections will be examined. Section 3.2 will be including the theoretical framework of the research. The hypotheses development is discussed in Section 3.3. Furthermore, Section 3.4 mentions about the sources of the research data that using in the research. Section 3.5 describes the data collection methods of the research. Next, sampling, design and technique that using in the research showed in Section 3.6. Lastly, chapter three ends with a discussion on the data analysis of the research.
理论框架-Theoretical Framework
A theoretical framework is a conceptual model of how one theorizes or makes sense of the relationship among the several factors that have been defined as important to the problem. Here, theoretical framework will be discusses the interrelationships among dependent variable and independent variable. Based on theoretical framework of the research, the independent variable is compensation and benefits. Compensation can divided into three elements, which are base salary, overtime pay (OT) and bonus, whereas benefits can divided into two elements, which are include allowances and work-life balance. The dependent variable of the research is employee job satisfaction. From the theoretical framework, it's showed the influences of compensation and benefits towards employees' job satisfaction.
假设发展-Hypotheses Development
A hypothesis is defines as a logically conjectured relationship between two or more variables expressed in the form of a testable statement. As mentioned earlier in the theoretical framework, there are two terms which are the compensation and benefits influence job satisfaction among university staffs. Based on the survey report conducted by Society for Human Resource Management (2009), compensation and benefits has a positive relationship with employees' job satisfaction. Here, there are five hypotheses on this research study.
补偿——基本工资-Compensation- Base Salary
Base salary is an amount paid for a particular job, regardless of worked hour, and these employees are called "exempt" (Enotes.com, 2008). DeVaney and Chen (2003) observe that base salary as one of the main variables that significantly influences employees' job satisfaction. Based on the research conducted by Terpstra, David, Andre and Honoree (2004), universities that have overall salary levels that are externally competitive are more likely to have university staffs that are more satisfied with their jobs and with their pay. Hence, the following hypotheses are proposed:
Hypotheses 1:
H0: There is no significant relationship between base salary and job satisfaction among university staffs.
H1: There is a significant relationship between base salary and job satisfaction among university staffs.
补偿-加班费-Compensation-Overtime Pay (OT)
Based on the answers.com (2008), overtime pay is always included in cash compensation. It is the pay to time worked in excess of an agreed upon time for normal working hours by an individual employee. Overtime pay (OT) is defines as the payment of premium time and one-half rates in form of monetary compensation or time off is required for hours worked in excess of 40 in one a week, with exception of those considered exempt (Anonymous, 2007). Bonner (1997) proposed that overtime pay (OT) have a positive relationship with employees' job satisfaction. With this, the following hypotheses are being developed:
Hypotheses 2:
H0: There is no significant relationship between overtime pay (OT) and job satisfaction among university staffs.
H1: There is a significant relationship between overtime pay (OT) and job satisfaction among university staffs.
补偿奖金-Compensation-Bonus
Bonus is refers as a cash payment provided to employees based on their performance. For example, monetary incentives for achieving job targets (Bloom & Milkovich, 1998; Gupta & Shaw, 1998; Lowery, Beadles, Petty, Amsler & Thompson, 2002). Bonuses are increasingly linked to wider business goals, replacing the traditional focus on output or profit measures. Bonner (1997) stated that bonus have a positive relationship with employees' job satisfaction. According to what has mentioned on above, the following hypotheses are being developed:
Hypotheses 3:
H0: There is no significant relationship between bonus and job satisfaction among university staffs.
H1: There is a significant relationship between bonus and job satisfaction among university staffs.
福利-津贴-Benefits-Allowances
Allowances is often related to additional financial rewards legally provided to employees based on the employment contract or organization related service, for example, entertainment allowance or allowance fixed for particular jobs or service schemes (Bergmann & Scarpello, 2002; Milkivich & Newman, 2008). Onu, Madukwe and Agwu (2005) proposed that allowance had a significant impact on job satisfaction. With this, the following hypotheses are being developed:
Hypotheses 4:
H0: There is no significant relationship between the amount of allowances and job satisfaction among university staffs.
H1: There is a significant relationship between the amount of allowances and job satisfaction among university staffs.
好处-工作与生活平衡-Benefits-Work Life Balance
Work-life balance is about creating and maintaining supportive and healthy work environments, which will enable employees to have balance between work and personal responsibilities and thus strengthen employee loyalty and productivity (Melissa, 2007). Muhammedi and Qaisar (2009) stated that a supportive management is required to minimize the conflict between work and family. Top management should realize the importance of work life balance and its adverse affect on job satisfaction. Besides, satisfaction with the HR practices, such as family friendly policies reduced the interference of work in the family and thus increases job satisfaction (Kinnie, Hutchinson, Purcell, Rayton & Swart, 2005). Hence, the following hypotheses are proposed:
Hypotheses 5:
H0: There is no significant relationship between work life balance and job satisfaction among university staffs.
H1: There is a significant relationship between work life balance and job satisfaction among university staffs.
研究数据来源-Sources of Research Data
In this research, both primary and secondary data are used. Primary sources means that the sources are original sources form which researcher directly collects data and it have not been collected by others researcher. Therefore, primary data are first hand by the researcher on the variable of for the specific purpose of the study. Basically, the primary data will be obtained from the answers of the survey forms that will distribute by the respondents and the analysis of the survey. For example, unprocessed data, table, figure collected from survey, questionnaire, experiments and etc, to which a meaning or interpretation. Sources of primary data include individuals, focus groups and panels. On the other hand, secondary sources mean the sources containing data which have been collected and compiled for another purpose. Therefore, secondary data are the researches or data done by other researchers. Basically, we can search secondary data from journal, website, books, newspaper, government and other nations' statistical reports and article.#p#分页标题#e#
数据收集方法-Data Collection Methods
To understand the influences of compensation and benefits towards job satisfaction among university staffs, questionnaires will be used to collect data. In this research, questionnaires are the main data collection method to be used. The reason of using questionnaires is because researchers can collect back the completed responses in a short period of time. Distributing questionnaires to large number of respondents at the same time is low cost. Therefore, it is an efficient and effective way to obtain data from a large number of respondents. Besides, mail questionnaires also have been used in this research. By using mail questionnaires a wide geographical area can be covered in this survey. Respondents can completed the survey at home, thus it give convenience to the respondent.
To get a good questionnaire design, its need to developing the questionnaires and testing it. Therefore, it can be time-consuming and complex. Pilot test will be used to ensure the questionnaires design. In the pilot test, about 15 or 20 respondents will be given the questionnaires to fill in. From the data collected from small group of respondents, the reliability and validity of the question can be accessed. Besides, by doing the pilot test, researcher can find out and understand which question has problem. Therefore, researchers can take some adjustment to the questionnaires design. After completed the questionnaires design, the questionnaire form will be distributed to the respondents in this research.
抽样、设计和技术-Sampling, Design and Technique
The sampling methods can divide into probability sampling and non-probability sampling. Probability sampling is based on the theory of probability. Basically, the elements in the population have some known chance or probability to being selected as sample subjects. On the other hand, non-probability is not based on the theory of probability. Basically, the elements do not have a known chance of being selected. Since the research is study about the influences of compensation and benefits towards job satisfaction among university staffs, the simple random sampling approach is being used.
A simple random sampling approach are gives each element an equal and independent chance of being selected. The population of this research is widely open to all the administrative staffs who are working in private or public universities. These people can be the employees from marketing, financial, human resources, technical and etc. People who are selected also will be from low-level position to high-level position. The questionnaires forms will be distributed to 400 employees who working in universities in Malaysia. The questionnaires will be distributed randomly in the universities located at Kuala Lumpur, Malacca and Perak. Therefore, these 400 employees will be the sample size of this research.
数据分析-Data Analysis
After collected all the data, the collected data will be analysis by using Social Package for Social Science (SPSS). Besides, the descriptive statistics such as frequency, percentage, average, and standard deviation will be used to describe the data. To analysis the data colleted, the analysis of variance (ANOVA), bar chart and pie chart will being used. Besides, to measure the relationship between the independent variable and dependent variable, the pearson correlation is being used. The correlation is one of the most common and useful statistics. Two variables are named as X and Y. If the correlation, r is zero, it means there is no linear relationship between X and Y. Moreover, to strengthen the reliability and validity of the data analysis, the reliability test is being used. Lastly, based on Sekaran (2003), precision and confidence are important issues in sampling because when sample data is used to draw inferences about the population, the result should be fairly "on target", and have some idea of the extent of possible error.
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